Hotel chatbot to handle guest requests and F&B ordering on and off property...
SABAGuest
Verified profile
Macau
Between 1 and 10
2018
Demo
Description
SABAGuest offers a guest engagement platform allowing you to provide your guests with a mobile concierge.
The Virtual Assistant is an artificial intelligence based chat that allows guests to make requests and ask questions from anywhere at any time on or off property using their mobile phone. Responses are instant thanks to its chatbot so they re never being placed on hold, or transferred to other departments to get simple answers to simple questions.
No download is required so it is convenient to access and gives guests the opportunity to communicate in the manner they now prefer (over text). The multi-lingual function allows foreign travellers to communicate in their native language.
The second pillar is the F&B ordering platform, which allows guests to order room service directly from their phone. The "offers" module gives you the ability to reach guests when they are at their most receptive by customising offers, program content depending on demographics and sending push notifications.
The Guest sentiment monitor measures the mood of guests while they are on property. This allows operators to identify happy guests to drive them to leave a positive online review, while also identifying unsatisfied guests to rectify the situation before it becomes a negative online review.
Software languages:
Features
Instant Guest Messaging
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View all
Task manager (assign by individual, department or custom group)
Customer profiling
Bot builder (template answers)
Guest profile enrichment
KPI dashboard
Facebook Messenger Integration
Whatsapp Integration
iMessage integration
WeChat integration
Viber integration
SMS integration
Upsell services and offers
Flexible user rights & restrictions by employee
Mobile access
Channel manager (facebook, iMessage, sms, Viber, WeChat, skype)
Multilingual (guest facing)
Segmented messaging (reservation type, demographics)
Centralised inbox
Skype integration
Dedicated hotel phone number
Google Places integration for recommendations
Messaging automation
"New message" notifications
Mobile Apps & Web Apps
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View all
Integrated payment processing
iOS/Android app
Web application (PWA)
Usage analytics dashboard
Branded app
Content management system (CMS)
Hotel directory (information & services)
Online registration form
Room service ordering
In-stay feedback (for internal use)
Book internal services (e.g: restaurant, spa...)
Chat with front desk
Interactive map (city guide)
Alarm clock
Self check-in/mobile key (3rd party lock supplier)
Weather
News (digital newspapers)
Push notifications
Wifi landing page
Travel information
View bill & self check out
TV control (Chromecast on TV)
Loyalty program module
Room control (lights, temperature, sound)
Multi-currency
Multilingual (guest-facing)
TripAdvisor Review Collection Partner
Housekeeping requests
Pricing
2.0
€
per room/month
Contract length:
1 year
Setup fee
1.5
€
per room/month
Contract length:
1 year
Setup fee
1.0
€
per room/month
Contract length:
1 year
Setup fee
Support
Dedicated account manager
Phone support business hours
On property support
Live chat for support
Ticketing system
Languages spoken by support
Integrations (4)
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