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SIHOT.PMS

Verified profile

Germany

Over 200

1986

Personalized solutions, based on a modular structure

Reviews summary

25 %
Likelyhood To Recommend
(based on 4 hoteliers)
Features
2.5
Ease of use
1.75
Value for money
1.75
Support
2.25
Implementation
1.75
See all reviews

Description

SIHOT.PMS offers the most complete hotel management software on the market. You can benefit from countless functions. But more importantly, you don’t have to, as our software is based on a modular approach.

All front office, reservation and property managment functions are combined in a highly flexible and dynamic user interface. Regarding the installation process we offer  the highest possible degree of flexibility  and adapt our system to your business processes. You can choose between Cloud, SaaS, onpremise and off-premise. Our data is managed securely in Germany. 

Improve your the efficiency of your processes and enable your employees to focus on what really counts: your guests.

All your advantages at a glance:

• Tailor-made – Individual solutions that match your business model

• SIHOT@360° – The PMS as the centerpiece with countless integration options

• Scalable – SIHOT.PMS has a modular structure and grows with you and your challenges

• User-friendly – Simple user interface, geared towards hotel processes

• Business Intelligence – Data depth for making well informed decisions

• Support – Our team consists of hotel professionals. They are available to help you 24/7

• Long-term partner – A PMS cannot be easily replaced. Trust a partner with experience

• Flexibility – Cloud, SaaS, on-premise and off-premise. Data management in Germany

Software languages:

Features

Property Management System (PMS)
- View all

Room rack (reservations calendar)

Room types & rate management

Advanced invoiced & billing

Bed assignment (hostels)

Group reservations management

Customer profiling

Custom reporting

Extra (ancillary) revenue tracking

Flexible user rights & roles

Emailing automation (pre & post stay)

Voucher management

Daily activity dashboard

KPI dashboard

Reservations overview

Integrated payment processing

Integrated passport scanner

Mobile access

Booking engine module

Channel management module

CRS module

Yielding (revenue management) module

Spa management module

CRM Module

point of sale module

Housekeeping module

Staff communication (task manager) module

Guest app or web portal module

Lobby kiosk module

Sales & events management module

Online registration form (fast check-in)

Custom rates

Support

Dedicated account manager

Phone support business hours

On property support

Live chat for support

Ticketing system

Languages spoken by support

Integrations (35)

Reviews

78 rooms Hotel in Germany

Independent hotel
Marketing & Sales
Reviewed On
01/09/2020
Pros

There is little that we like about this software. It works to the extent that you can at least keep the hotel running. But that's all there is to it.

Cons

Poor customer service, outdated interface, not intuitive, cumbersome operation, interfaces are set up poorly, customer service reacts slowly, problems often have to be rewound several times - support often does not test its work and simply closes the tickets, runs only in Internet Explorer (Flex), many functions do not produce results (exports, statistics, lists) or hardly any useful results... it always goes on like this.

Original review translated from german
Features
1.0
Ease of use
1.5
Value for money
1.5
Support
1.0
Implementation
1.5

60 rooms Hotel in Switzerland

Independent hotel
General Manager
Reviewed On
11/06/2020
Pros

Good and fast customer service, usually answers all requests within 24 hours.

Cons

Complex interface, partly unclear. Adjustments are possible almost exclusively via the support. "New" Flex version runs over the old Internet Explorer.

Original review translated from german
Features
4.0
Ease of use
2.0
Value for money
2.0
Support
3.5
Implementation
2.0