Personalise your guest experience
Smart Host
Verified profile
Berlin, Germany
Between 11 and 50
2018
Reviews summary
Likelyhood To Recommend
(based on 11 hoteliers)
Description
Smart Host provides a CRM and data cleansing software to help you leverage the data you gather from different touch points with your guests.
By connecting to your PMS, Smart Host allows you to segment and automate email campaigns, track performance based on revenue or booking sources, delete duplicate datapoint, enrich your guests' profiles and gather feedback in-stay or post-stay.
Smart Host offers 3 different moduls: the guest modul, the campaign modul and kit as well as the Smart Host offer generator.
Software languages:
Features
Email Reservations Assistant
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No features listed for this category
CRM & E-Mailing
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Data deduplication
Multi-property view
Centralized data warehouse
Customer profiling
HTML WYSIWYG Editor
Guest profile enrichment
Segmented messaging (reservation type, demographics, etc...)
E-mail automation
Custom loyalty program module
Content management system (CMS)
e-reputation management module
Up-sell room upgrades
Up-sell extra services
Flexible user rights & restrictions by employee
KPI dashboard
Drag & drop template Editor
Guest feedback module (comment cards/reviews)
Multilingual (guest facing)
Segmented emailing (reservation type, demographics, etc...)
TripAdvisor Review Collection Partner
Google Review Partner
Pricing
100.0
€
per property/month
Contract length:
1 year
What's included?
- extremly easy to use
- each offer is sent as a minii-homepage, for significantly more bookings
- high time saving, offers are generated in 1 minute
- complete overview of the status of all requests
- flexibility through the possibility to adapt and expand offers independently
Prices for our offer manager start from 100 EUR per month with a one-time minimum setup fee of 500 EUR. Our offer manager can be purchased with or without our campaign module.
Support
Dedicated account manager
Phone support business hours
On property support
Live chat for support
Ticketing system
Languages spoken by support
References (86)
Integrations (11)
Articles
Reviews
58 rooms Hotel in Austria
Reviewed On
05/10/2020
Pros
Ease of use and great service, the Smart Host team is always available
Cons
Design could offer a few more possibilities, multi-property access would be great
Smart Host replied
Vielen Dank für die Bewertung! Am Multi-Property Zugang arbeiten wir bereits :)
50 rooms Hotel in Italy
Reviewed On
02/10/2020
Pros
Newsletter planning is really a great tool with which you can advertise targeted at the right time for the right period. You can send a lot of newsletters without being annoyed because the filtering works great and there is never the risk that guests get something twice or even worse get a newsletter with a better price than the one they already have.
Cons
A few things about the layout functions could be improved.
56 rooms Hotel in Austria
Reviewed On
02/10/2020
Pros
For internal marketing and controlling of the newsletter system Smart Host is a very good and easy to use system. It is also very flexible and is constantly evolving.
Cons
I have no criticism of Smart Host and will continue to work with the system. I can also recommend it with pleasure.
Smart Host replied
Vielen Dank für die überaus positive Bewertung! Freuen uns auf eine weiterhin super Zusammenarbeit :)
48 rooms Hotel in Italy
Reviewed On
01/10/2020
Pros
- great idea and great implementation - easy handling - continuous development - friendly and competent service
Cons
some features could still be incorporated (e.g. live evaluation during the guest's stay), but this has already been discussed and announced
Smart Host replied
Vielen Dank für die positive Bewertung! Freuen uns auf eine auch weiterhin so fruchtbare Entwicklungspartnerschaft :)
23 rooms Hotel in Italy
Reviewed On
01/10/2020
Pros
We liked Smart Host right from the start with the idea to use and manage customer data in an optimized way. It helps us especially in newsletter distribution with the choice of the optimal time for each target group.
Cons
Since we are one of the first customers, we have also taken part in the various updates and in the meantime, there are not many disadvantages anymore.
Smart Host replied
Vielen Dank für die langjährige Treue!
93
/ 100
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