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Smart Host

Verified profile

Berlin, Germany

Between 11 and 50

2016

Personalise your guest experience

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Description

Smart Host provides a CRM and data cleansing software to help you leverage the data you gather from different touch points with your guests.

By connecting to your PMS, Smart Host allows you to segment and automate email campaigns, track performance based on revenue or booking sources, delete duplicate datapoint, enrich your guests' profiles and gather feedback in-stay or post-stay.

Smart Host offers 3 different moduls: the guest modul, the campaign modul and kit as well as the Smart Host offer generator. 

Software languages:

Features

Email Reservations Assistant
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No features listed for this category

CRM & E-Mailing
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Data deduplication

Multi-property view

Centralized data warehouse

Customer profiling

HTML WYSIWYG Editor

Guest profile enrichment

Segmented messaging (reservation type, demographics, etc...)

E-mail automation

Custom loyalty program module

Content management system (CMS)

e-reputation management module

Up-sell room upgrades

Up-sell extra services

Flexible user rights & restrictions by employee

KPI dashboard

Drag & drop template Editor

Guest feedback module (comment cards/reviews)

Multilingual (guest facing)

Segmented emailing (reservation type, demographics, etc...)

TripAdvisor Review Collection Partner

Google Review Partner

Support

Dedicated account manager

Phone support business hours

On property support

Live chat for support

Ticketing system

Languages spoken by support

Integrations (10)