Personalise your guest experience
Smart Host
Verified profile
Berlin, Germany
Between 11 and 50
2016
Description
Smart Host provides a CRM and data cleansing software to help you leverage the data you gather from different touch points with your guests.
By connecting to your PMS, Smart Host allows you to segment and automate email campaigns, track performance based on revenue or booking sources, delete duplicate datapoint, enrich your guests' profiles and gather feedback in-stay or post-stay.
Smart Host offers 3 different moduls: the guest modul, the campaign modul and kit as well as the Smart Host offer generator.
Software languages:
Features
Email Reservations Assistant
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CRM & E-Mailing
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Data deduplication
Multi-property view
Centralized data warehouse
Customer profiling
HTML WYSIWYG Editor
Guest profile enrichment
Segmented messaging (reservation type, demographics, etc...)
E-mail automation
Custom loyalty program module
Content management system (CMS)
e-reputation management module
Up-sell room upgrades
Up-sell extra services
Flexible user rights & restrictions by employee
KPI dashboard
Drag & drop template Editor
Guest feedback module (comment cards/reviews)
Multilingual (guest facing)
Segmented emailing (reservation type, demographics, etc...)
TripAdvisor Review Collection Partner
Google Review Partner
Support
Dedicated account manager
Phone support business hours
On property support
Live chat for support
Ticketing system
Languages spoken by support
References (15)
Integrations (10)
Articles
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