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Smart Host

Verified profile

Berlin, Germany

Between 11 and 50

2018

Personalise your guest experience

Reviews summary

100 %
Likelyhood To Recommend
(based on 11 hoteliers)
Features
4.61
Ease of use
4.89
Value for money
4.61
Support
5.0
Implementation
4.78
See all reviews

Description

Smart Host provides a CRM and data cleansing software to help you leverage the data you gather from different touch points with your guests.

By connecting to your PMS, Smart Host allows you to segment and automate email campaigns, track performance based on revenue or booking sources, delete duplicate datapoint, enrich your guests' profiles and gather feedback in-stay or post-stay.

Smart Host offers 3 different moduls: the guest modul, the campaign modul and kit as well as the Smart Host offer generator. 

Software languages:

Features

Email Reservations Assistant
- View all

No features listed for this category

CRM & E-Mailing
- View all

Data deduplication

Multi-property view

Centralized data warehouse

Customer profiling

HTML WYSIWYG Editor

Guest profile enrichment

Segmented messaging (reservation type, demographics, etc...)

E-mail automation

Custom loyalty program module

Content management system (CMS)

e-reputation management module

Up-sell room upgrades

Up-sell extra services

Flexible user rights & restrictions by employee

KPI dashboard

Drag & drop template Editor

Guest feedback module (comment cards/reviews)

Multilingual (guest facing)

Segmented emailing (reservation type, demographics, etc...)

TripAdvisor Review Collection Partner

Google Review Partner

Pricing

100.0
per property/month
Contract length: 1 year
What's included?
  • extremly easy to use
  • each offer is sent as a minii-homepage, for significantly more bookings
  • high time saving, offers are generated in 1 minute
  • complete overview of the status of all requests 
  • flexibility through the possibility to adapt and expand offers independently
     

Prices for our offer manager start from 100 EUR per month with a one-time minimum setup fee of 500 EUR. Our offer manager can be purchased with or without our campaign module.

Support

Dedicated account manager

Phone support business hours

On property support

Live chat for support

Ticketing system

Languages spoken by support

Integrations (11)

Reviews

58 rooms Hotel in Austria

Multi-property hotel
Marketing & Sales
Reviewed On
05/10/2020
Pros

Ease of use and great service, the Smart Host team is always available

Cons

Design could offer a few more possibilities, multi-property access would be great

Original review translated from german
Features
4.0
Ease of use
5.0
Value for money
5.0
Support
5.0
Implementation
4.0
Smart Host replied
13-10-2020

Vielen Dank für die Bewertung! Am Multi-Property Zugang arbeiten wir bereits :)

50 rooms Hotel in Italy

Owner
Reviewed On
02/10/2020
Pros

Newsletter planning is really a great tool with which you can advertise targeted at the right time for the right period. You can send a lot of newsletters without being annoyed because the filtering works great and there is never the risk that guests get something twice or even worse get a newsletter with a better price than the one they already have.

Cons

A few things about the layout functions could be improved.

Original review translated from german
Features
5.0
Ease of use
4.0
Value for money
4.0
Support
5.0
Implementation
5.0

56 rooms Hotel in Austria

Independent hotel
Marketing & Sales
Reviewed On
02/10/2020
Pros

For internal marketing and controlling of the newsletter system Smart Host is a very good and easy to use system. It is also very flexible and is constantly evolving.

Cons

I have no criticism of Smart Host and will continue to work with the system. I can also recommend it with pleasure.

Original review translated from german
Features
3.5
Ease of use
5.0
Value for money
3.5
Support
5.0
Implementation
4.5
Smart Host replied
06-10-2020

Vielen Dank für die überaus positive Bewertung! Freuen uns auf eine weiterhin super Zusammenarbeit :)

48 rooms Hotel in Italy

Independent hotel
Owner
Reviewed On
01/10/2020
Pros

- great idea and great implementation - easy handling - continuous development - friendly and competent service

Cons

some features could still be incorporated (e.g. live evaluation during the guest's stay), but this has already been discussed and announced

Original review translated from german
Features
5.0
Ease of use
5.0
Value for money
5.0
Support
5.0
Implementation
5.0
Smart Host replied
06-10-2020

Vielen Dank für die positive Bewertung! Freuen uns auf eine auch weiterhin so fruchtbare Entwicklungspartnerschaft :)

23 rooms Hotel in Italy

Independent hotel
General Manager
Reviewed On
01/10/2020
Pros

We liked Smart Host right from the start with the idea to use and manage customer data in an optimized way. It helps us especially in newsletter distribution with the choice of the optimal time for each target group.

Cons

Since we are one of the first customers, we have also taken part in the various updates and in the meantime, there are not many disadvantages anymore.

Original review translated from german
Features
4.0
Ease of use
5.0
Value for money
4.0
Support
5.0
Implementation
4.5
Smart Host replied
06-10-2020

Vielen Dank für die langjährige Treue!