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HelloShift Staff Collaboration

Verified profile

San Francisco, USA

Between 1 and 10

2014

Award-winning staff collaboration with notes, tasks, checklists, preventive maintenance, sales, and more. Upgrade to add guest messaging in the same app.

Reviews summary

Demo

Description

HelloShift is modern messaging for hotels - staff collaboration, guest messaging, and website chat in one winning app. Hoteliers rated HelloShift Staff Collaboration #1 in the HotelTechAwards (2018 & 2019). HelloShift connects hotel teams across buildings, floors, shifts, and departments. Hoteliers use HelloShift’s staff collaboration for notes, tasks, checklists, service recovery, preventive maintenance, lost and found, sales, wait lists, wikis, and more. Front desk agents use HelloShift in a browser window - there’s nothing to install. Staff on the move like managers and maintenance also use HelloShift’s mobile app (iTunes & Android). HelloShift’s alerts and reports hold staff accountable and keep managers informed. Upgrade to add guest messaging in the same app.

Software languages:

Features

Website Chat & Chatbots
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Live chat

Bot builder (template answers)

Messaging & response automation

Guest profile enrichment

SMS integration

FAQ responses

Chatbot to take reservation (booking engine integration)

Facebook Messenger integration

Multilingual (guest facing)

Staff Communication & Task Management
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Manager app

Task assignement (individual, by department, custom group)

Guest request management

Inspection checklisks

Knowledge bank (logbook)

Multi-property dashboard

Announcement & news

Calendars (create a calendar for individual projects & whole departments)

Ideas (gather ideas from the team)

Reoccuring tasks for prevention & deep cleans

Android/iOS app

Pricing

1.0
per room/month
49.0 € minimum price
Contract length: 1 year
Free trial

Support

Dedicated account manager

Phone support business hours

On property support

Live chat for support

Ticketing system

Languages spoken by support