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Guest App (Staymate)

Verified profile

Vienna, Österreich

Between 1 and 10

2018

No download - directly on your guests' smartphones

Reviews summary

100 %
Likelyhood To Recommend
(based on 5 hoteliers)
Features
5.0
Ease of use
5.0
Value for money
4.9
Support
5.0
Implementation
4.9
See all reviews

Demo

Description

Smart Guest Communication: One platform – many channels.

The Guest App is the digital concierge for your hotel guests.
Inspire your guests with the most modern user experience!

Learn more at getstaymate.com

✨ YOUR ADVANTAGES

✔️ Save time: Choose from ready-made content suggestions
✔️ Avoid mistakes: Correct & always up-to-date guest information on every channel
✔️ State-of-the-art user experience: Perfect for Millenials & “Generation Instagram”


✨ Available for all guests’ devices

✔️ Deutsch, Englisch, Französisch, Italienisch, Russisch, Chinesisch & 10 weitere Sprachen
✔️ No download – directly on your guests’ devices
✔️ Most modern user experience


🤝 Give your guests a warm welcome

✔️ Your brand - your identity
✔️ Special promotions & offers
✔️ Guest services & Guest directory


👀 Discover new experiences

✔️ Experiences, tours, restaurant tipps, events, ...
✔️ Choose personal preferences
✔️ Your personal recommendations


🤖 Answer common questions, automatically.

✔️ Ask questions
✔️ Suggest activities
✔️ Chatbot concierge included


💪 Upgrade your existing website
✔️ Powerful experience widgets
✔️ Automatically improves your search engine ranking
✔️ Inspire your guests


🖨️ Printed weekly program
✔️ Print your weekly program, guest information or activity
✔️ Always up-to-date
✔️ Printed with a single click


✉️ Beautiful pre-arrival emails
✔️ Up- & Cross-Selling
✔️ Promote your offers & upgrades
✔️ Send important information


About Staymate: Staymate combines various guest communication channels in one common platform. Staymate automates tedious and time-consuming maintenance tasks and even keeps existing content up-to-date.
 

Software languages:

Features

Bookable in-House Experiences & Services
- View all

Create unlimited number of hotel activities, services and events

Connect your experiences with selected people-profiles from your team

Invite others to create and manage experiences

Sell your hotel experiences on all relevant channels

Share selected experiences with other partner hotels

Customize to your hotel's brand identify

Content management system (CMS)

Multi-lingual (guest facing)

Mobile friendly / responsive

Mobile Apps & Web Apps
- View all

Integrated payment processing

iOS/Android app

Web application (PWA)

Usage analytics dashboard

Branded app

Content management system (CMS)

Hotel directory (information & services)

Online registration form

Room service ordering

In-stay feedback (for internal use)

Book internal services (e.g: restaurant, spa...)

Chat with front desk

Interactive map (city guide)

Alarm clock

Self check-in/mobile key (3rd party lock supplier)

Weather

News (digital newspapers)

Push notifications

Wifi landing page

Travel information

View bill & self check out

TV control (Chromecast on TV)

Loyalty program module

Room control (lights, temperature, sound)

Multi-currency

Multilingual (guest-facing)

TripAdvisor Review Collection Partner

Housekeeping requests

Pricing

0.0
per property/month
99.0 € minimum price
Contract length: Non-binding
Setup fee
What's included?

Smart Guest Communication: One platform – many channels.

Our prices are based on the number of rooms with a minimum of 99 Euro per month/property.

INCLUDED

✔️ Guest App
✔️ Hotel Chatbot
✔️ Experience Widgets
✔️ Marketing Emails
✔️ Autopilot - Smart Content Management
✔️ Printed Weekly Programme
✔️ Analytics & Insights
✔️ Unlimited Content

Book your free demo now!

0.0
per property/month
0.0 € minimum price
Contract length: Non-binding
What's included?

Smart Guest Communication: One platform – many channels.

We will show you in a personal conversation how your hotel can benefit and you can inspire your guests 😍.

INCLUDED

✔️ Guest App
✔️ Hotel Chatbot
✔️ Experience Widgets
✔️ Marketing Emails
✔️ Autopilot - Smart Content Management
✔️ Printed Weekly Programme
✔️ Analytics & Insights
✔️ Unlimited Content
 

Book your free demo now!

 

Support

Dedicated account manager

Phone support business hours

On property support

Live chat for support

Ticketing system

Languages spoken by support

Integrations (5)

Reviews

32 rooms Hotel in Austria

Independent hotel
Owner
Reviewed On
10/11/2020
Pros

We were able to adapt the app very individually to our house. All information for app, chatbot and widgets on the website can be changed in one place.

Cons

There is nothing negative to say... The implementation also worked very well via online support.

Original review translated from german
Features
5.0
Ease of use
5.0
Value for money
5.0
Support
5.0
Implementation
5.0

40 rooms Hotel in Austria

Independent hotel
General Manager
Reviewed On
10/11/2020
Pros

We can also include content such as our wine tastings and restaurant recommendations from the guest app on the website. This makes updating content very easy, including automatic translation.

Cons

We had no problems with the implementation. The support also actively approached us with suggestions and ideas.

Original review translated from german
Features
5.0
Ease of use
5.0
Value for money
5.0
Support
5.0
Implementation
5.0

30 rooms Hotel in Austria

Independent hotel
Owner
Reviewed On
10/11/2020
Pros

With Staymate, guests are very well informed about our offers and the region. Modern, digital service.

Cons

No... Since we started using the app, it has been continuously enhanced with new features

Original review translated from german
Features
5.0
Ease of use
5.0
Value for money
5.0
Support
5.0
Implementation
5.0

8 rooms Hotel in Austria

Independent hotel
General Manager
Reviewed On
09/11/2020
Pros

Our suites are former business premises, guests check in autonomously, the service is provided by partners from the neighbourhood. No other provider has been flexible enough to respond to our hotel concept and to convey our personal tips for authentic Vienna experiences in such an individual way.

Cons

Nothing - the cooperation works perfectly. For questions and support there is always a quick and uncomplicated implementation.

Original review translated from german
Features
5.0
Ease of use
5.0
Value for money
5.0
Support
5.0
Implementation
5.0

14 rooms B&B / Inn in Austria

Independent hotel
Owner
Reviewed On
05/07/2020
Pros

Due to the tense staff situation, our reception is only available during pub opening hours. Guests receive travel information and offers for room upgrades in advance, frequent questions are automatically answered in several languages. Genuine guest service with work facilitation.

Cons

Nothing, really. New features and improvements are constantly being added.

Original review translated from german
Features
5.0
Ease of use
5.0
Value for money
4.5
Support
5.0
Implementation
4.5