Hotelhero Logo
Categories/Distribution/Channel Managers/Channel manager (SiteMinder)/
Channel manager (SiteMinder)
63
Global and seamless online distribution
3.8
Based on 4 reviews
0 %
Recommended
Based on 0 recommendations
3.8
Based on 4 verified reviews
Features
4.6
Ease of use
4.1
Value for money
4.6
Support
2.5
Implementation
3.4

No Data

Manage your rooms and rates on 400 hotel booking channels, in real-time.

The Channel Manager by SiteMinder gives you incomparable reach and visibility online. It’s why more than 105m bookings pass through every year to provide over USD35b in hotel revenue. Every booking is:

- Made by guests using one of the 400+ distribution channels we connect to.

- Sent instantly to one of the 300+ leading property management systems (PMSs) used by our hotel customers to avoid overbookings.

- Generating data to power one of the 100+ trusted apps as part of our Hotel App Store.

Support
Dedicated account manager
Livechat
Ticketing system
On-premise training & implementation
Hotline
Company Details
Founded in 2006
Headquarted in Sydney NSW, Australia
employees
Company: SiteMinder
Links
Support Languages
French, German, English, Spanish, Italian, Dutch
Software Languages
French, English, German, Spanish, Italian, Portuguese
Hotelhero Deal
Discount
No pricings for this product

References
0
Markets
0
Verified markets

3.8
Based on 4 verified reviews
Features
4.6
Ease of use
4.1
Value for money
4.6
Support
2.5
Implementation
3.4
Review product

  • 192 rooms Hotel in Austria11/03/2020
    Multi-property - Revenue & e-Commerce

    Pros The ease of use, connection to channels, linking of new rates, clarity
    Cons The support is unfortunately a little bit careless, but still friendly
    Features
    Ease of use
    Value for money
    Support
    Implementation

  • 78 rooms Hotel in Austria19/02/2020
    Independent - Marketing & Sales

    Pros Prices and availabilities as well as restrictions can not only be sent, but can also be seen afterwards. The possibility to map the channels yourself frees you from the dependency on support response times.
    Cons The order of the "Room Category - Rates" view is rigid. Flexibility to display the "Rates - Room Categories" view would be desirable.
    Features
    Ease of use
    Value for money
    Support
    Implementation

  • 28 rooms Hotel in France06/02/2020
    Independent - Owner

    Pros The system is very well designed and user friendly. It is quite easy to define your connections with the PMS and with the OTAs. Unfortunately the connexion with the Mews PMS is not finalised: they are missing the extra occupancies for rooms of more than 2 people.
    Cons We paid for a setup. But in fact this was limited to a training. All the work to connect the channels was left to the hotelier. And here begin the problems. It took us more than 2 months to correctly connect the 4 main OTAs. We realised that SiteMinder is a do-it-yourself tool, and that they do not talk directly to the OTA support in case of integration issues. We had endless ping-pong games between the Channel Manager and the OTAs with ourselves (the Hotelier) serving as a relay in the middle.
    Features
    Ease of use
    Value for money
    Support
    Implementation
⚡
Hotelhero joins forces with apaleo