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Channel manager (SiteMinder)

Verified profile

Sydney NSW, Australia

2006

Global and seamless online distribution

Reviews summary

100 %
Likelyhood To Recommend
(based on 13 hoteliers)
Features
4.63
Ease of use
4.13
Value for money
4.63
Support
2.5
Implementation
3.38
See all reviews

Demo

Description

Manage your rooms and rates on 400 hotel booking channels, in real-time.

The Channel Manager by SiteMinder gives you incomparable reach and visibility online. It’s why more than 105m bookings pass through every year to provide over USD35b in hotel revenue. Every booking is:

- Made by guests using one of the 400+ distribution channels we connect to.

- Sent instantly to one of the 300+ leading property management systems (PMSs) used by our hotel customers to avoid overbookings.

- Generating data to power one of the 100+ trusted apps as part of our Hotel App Store.

Software languages:

Features

Channel Manager
- View all

Booking engine module

1 click on/off

Channel analytics dashboard

Multi-currency

2-way XML integration

Virtual Properties (different OTA account ID’s to one PMS)

Flexible user rights & roles

365 days rate management

Rate shopping module

Connect to main GDSs

Yielding (revenue management) module

Pooled inventory

Mobile access

Custom inventory levels per room type & channel

Pricing & availability rules

Payment automation for OTA bookings

Pricing

49.0
per property/month
49.0 € minimum price
Contract length: Non-binding
Free trial
What's included?

Starting from 47£/49€ per month, depending on number of rooms.

 

Benefits

  • Manage your rooms and rates on 400 hotel booking channels, in real-time
  • Smarter distribution decisions with revenue reports for full control over how your rooms are sold and your reservation pick up
  • Lower your costs and increase your revenue

 

Prices quoted are per month in GBP and are on a per property basis. Prices quoted exclude tax. There is a separate pricing structure for PMS and CRS integrations. Please contact SiteMinder for these fees. A setup fee applies to all products except Canvas and Insights. Properties with 1000+ rooms please contact SiteMinder for a pricing quote. *Save 5% on subscriptions billed annually.

Support

Dedicated account manager

Phone support business hours

On property support

Live chat for support

Ticketing system

Languages spoken by support

Integrations (207)

Reviews

192 rooms Hotel in Austria

Multi-property hotel
Revenue & e-Commerce
Reviewed On
11/03/2020
Pros

The ease of use, connection to channels, linking of new rates, clarity

Cons

The support is unfortunately a little bit careless, but still friendly

Original review translated from german
Features
5.0
Ease of use
5.0
Value for money
5.0
Support
3.5
Implementation
5.0

78 rooms Hotel in Austria

Independent hotel
Marketing & Sales
Reviewed On
19/02/2020
Pros

Prices and availabilities as well as restrictions can not only be sent, but can also be seen afterwards. The possibility to map the channels yourself frees you from the dependency on support response times.

Cons

The order of the "Room Category - Rates" view is rigid. Flexibility to display the "Rates - Room Categories" view would be desirable.

Original review translated from german
Features
4.0
Ease of use
3.5
Value for money
3.5
Support
2.5
Implementation
2.5

28 rooms Hotel in France

Independent hotel
Owner
Reviewed On
06/02/2020
Pros

The system is very well designed and user friendly. It is quite easy to define your connections with the PMS and with the OTAs. Unfortunately the connexion with the Mews PMS is not finalised: they are missing the extra occupancies for rooms of more than 2 people.

Cons

We paid for a setup. But in fact this was limited to a training. All the work to connect the channels was left to the hotelier. And here begin the problems. It took us more than 2 months to correctly connect the 4 main OTAs. We realised that SiteMinder is a do-it-yourself tool, and that they do not talk directly to the OTA support in case of integration issues. We had endless ping-pong games between the Channel Manager and the OTAs with ourselves (the Hotelier) serving as a relay in the middle.

Features
5.0
Ease of use
5.0
Value for money
5.0
Support
1.0
Implementation
1.0

9 rooms Apartment Hotel in France

Multi-property hotel
General Manager
Reviewed On
30/10/2019
Pros

Efficient and easy to use channel manager for daily use. The cost is to be taken into account.

Cons

The settings require some knowledge and a bit of time. It cannot be connected to Google Hotel Ads directly contrary to what the SiteMinder support told us (you have to use an intermediate application or provider).

Original review translated from french
Features
4.5
Ease of use
3.0
Value for money
5.0
Support
3.0
Implementation
5.0