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The Channel Manager (SiteMinder)

Verified profile

Sydney NSW, Australia

2006

Global and seamless online distribution

Reviews summary

100 %
Likelyhood To Recommend
(based on 13 hoteliers)
Features
4.63
Ease of use
4.13
Value for money
4.63
Support
2.5
Implementation
3.38
See all reviews

Demo

Description

SiteMinder’s channel manager allows you to manage your availability rooms and rates from a single interface.

The Channel Manager is part of a bundle of solutions including a branded booking engine so your guest can book a room on your website or social media, a website builder for independent hoteliers, a rate shopping solution that helps you set the perfect prices for your rooms and the GDS by SiteMinder, a single-point of entry to a network of travel agents and the world’s major GDSs.

The solution includes a dashboard giving you transparency over the health of your online distribution system and sales performance by channel. Siteminder is a preferred partner of Booking.com, Expedia & TripAdvisor. You can connect unlimited channels amongst more than 500 partners at no extra charge.

Software languages:

Features

Channel Manager
- View all

Booking engine module

1 click on/off

Channel analytics dashboard

Multi-currency

2-way XML integration

Virtual Properties (different OTA account ID’s to one PMS)

Flexible user rights & roles

365 days rate management

Rate shopping module

Connect to main GDSs

Yielding (revenue management) module

Pooled inventory

Mobile access

Custom inventory levels per room type & channel

Pricing & availability rules

Payment automation for OTA bookings

Pricing

54.0
per property/month
Contract length: 1 year
Setup fee
64.0
per property/month
Contract length: 1 year
Setup fee
75.0
per property/month
Contract length: 1 year
Setup fee
85.0
per property/month
Contract length: 1 year
Setup fee
95.0
per property/month
Contract length: 1 year
Setup fee
106.0
per property/month
Contract length: 1 year

Support

Dedicated account manager

Phone support business hours

On property support

Live chat for support

Ticketing system

Languages spoken by support

Integrations (176)

Reviews (4)

192 rooms Hotel in Austria

Revenue & e-Commerce
Reviewed On
11/03/2020
Pros

The ease of use, connection to channels, linking of new rates, clarity

Cons

The support is unfortunately a little bit careless, but still friendly

Original review translated from german
Features
5.0
Ease of use
5.0
Value for money
5.0
Support
3.5
Implementation
5.0

78 rooms Hotel in Austria

Marketing & Sales
Reviewed On
19/02/2020
Pros

Prices and availabilities as well as restrictions can not only be sent, but can also be seen afterwards. The possibility to map the channels yourself frees you from the dependency on support response times.

Cons

The order of the "Room Category - Rates" view is rigid. Flexibility to display the "Rates - Room Categories" view would be desirable.

Original review translated from german
Features
4.0
Ease of use
3.5
Value for money
3.5
Support
2.5
Implementation
2.5

28 rooms Hotel in France

Owner
Reviewed On
06/02/2020
Pros

The system is very well designed and user friendly. It is quite easy to define your connections with the PMS and with the OTAs. Unfortunately the connexion with the Mews PMS is not finalised: they are missing the extra occupancies for rooms of more than 2 people.

Cons

We paid for a setup. But in fact this was limited to a training. All the work to connect the channels was left to the hotelier. And here begin the problems. It took us more than 2 months to correctly connect the 4 main OTAs. We realised that SiteMinder is a do-it-yourself tool, and that they do not talk directly to the OTA support in case of integration issues. We had endless ping-pong games between the Channel Manager and the OTAs with ourselves (the Hotelier) serving as a relay in the middle.

Features
5.0
Ease of use
5.0
Value for money
5.0
Support
1.0
Implementation
1.0

9 rooms Apartment Hotel in France

General Manager
Reviewed On
30/10/2019
Pros

Efficient and easy to use channel manager for daily use. The cost is to be taken into account.

Cons

The settings require some knowledge and a bit of time. It cannot be connected to Google Hotel Ads directly contrary to what the SiteMinder support told us (you have to use an intermediate application or provider).

Original review translated from french
Features
4.5
Ease of use
3.0
Value for money
5.0
Support
3.0
Implementation
5.0