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Conversion & Personalization (The Hotels Network)

Verified profile

Barcelona, Spain

Between 100 and 200

2015

Reviews summary

100 %
Likelyhood To Recommend
(based on 13 hoteliers)
Features
4.75
Ease of use
4.69
Value for money
4.31
Support
5.0
Implementation
5.0
See all reviews

Demo

Description

The Hotels Network is an innovative technology company working with over 5,000 hotels around the globe. The company offers clients a full-stack growth platform to power their direct channel. By leveraging a series of integrated tools and analytics, hotel brands can attract, engage and convert guests throughout the user journey. 

In addition to price comparison, reviews summary and a full suite of personalization options, the company’s latest product innovation, Oraculo, is the world’s first predictive algorithm for hotels.

The company’s mission is to improve the online booking experience, grow direct bookings and strengthen the relationship between hotel brands and their guests.

Software languages:

Features

Website Personalisation & Conversion Tools
- View all

Real-time price comparison widget

Segmented inline messages (embed)

E-mail alerts

Email capture feature

Behavioural Targeting

Datalayer Targeting (demographics)

FAQ pop-up

Exit intent pop-up

Conversion Analytics

Rate disparity analytics & alerts

Segmented pop-up messages

Price Matching function

Demand Analytics

Location floating pop-up

Live chat

Integrated A/B testing

Flash sales pop-up with countdown clock

Reviews widget

1-click promo codes

Analytics & Business Intelligence
- View all

Revenue forecasting & budgeting

Custom dashboard

Flexible user rights & restrictions by employee

Multi-property view

Corporate accounts sales & commission tracking

Online travel agents sales & commission tracking

Team collaboration Tools

Year-to-year comparison of all major data sets

Predefined & custom alerts

Custom reporting

Competition comparison (e-reputation)

Website performance tracking

Social media monitoring

KPI dashboard

Support

Dedicated account manager

Phone support business hours

On property support

Live chat for support

Ticketing system

Languages spoken by support

Integrations (27)

Reviews

560 rooms Hotel in Switzerland

Multi-property hotel
Marketing & Sales
Reviewed On
29/12/2020
Pros

Very good customer service, concerns are usually addressed immediately. Regular product updates and individual calls to maximise the performance of the tools. The tool is very easy to use. THN keeps its promises.

Cons

For our part, there is really nothing to complain about. However, it should be mentioned that the tool offers a lot of design options and that it takes some time to get used to the tool.

Original review translated from german
Features
4.5
Ease of use
4.5
Value for money
4.5
Support
5.0
Implementation
5.0

39 rooms Hotel in Austria

Independent hotel
Marketing & Sales
Reviewed On
20/12/2020
Pros

Very good customer service, are trying to customize the options according to the customer's needs, fast implementation, clear interface- therefore good to use, analysis.

Cons

Has many options, therefore sufficient study of the system is required, especially at the beginning

Original review translated from german
Features
5.0
Ease of use
5.0
Value for money
5.0
Support
5.0
Implementation
5.0

19 rooms Hotel in Germany

Multi-property hotel
Marketing & Sales
Reviewed On
17/12/2020
Pros

Very easy to use and especially in Corona times perfect to play info fast. Very good support and always new ideas.

Cons

Nevertheless, time-consuming to use the tool with the entire range of functions profitably.

Original review translated from german
Features
5.0
Ease of use
5.0
Value for money
3.0
Support
5.0
Implementation
5.0

90 rooms Hotel in Austria

Independent hotel
General Manager
Reviewed On
10/12/2020
Pros

it is all very efficient, practical and with really good examples, super demonstrated.

Cons

no disadvantages, we are satisfied and have nothing to complain about and are happy to recommend it to others

Original review translated from german
Features
5.0
Ease of use
5.0
Value for money
5.0
Support
5.0
Implementation
5.0

15 rooms Hotel in Austria

Independent hotel
Owner
Reviewed On
01/05/2020
Pros

It is very easy and clear to handle and through the implementation of THN we have learned a lot of information about the behaviour of our guests.

Cons

Possibly existing templates for the layouts would be ideal for starting and changing the language instead of just offering English.

Original review translated from german
Features
4.0
Ease of use
4.0
Value for money
3.5
Support
5.0
Implementation
5.0