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Überblick

Verified profile

Berlin, Germany

2017

The easy and fast solution for internal communication.

Reviews summary

100 %
Likelyhood To Recommend
(based on 7 hoteliers)
Features
4.5
Ease of use
4.67
Value for money
4.5
Support
4.83
Implementation
4.83
See all reviews

Demo

Description

Überblick supports hoteliers and their teams in the day-to-day life. It features via web or mobile app task, communication, and knowledge manangement. Easy to use, direct and transparent. 

A typical use case with Überblick is repair reporting via app with a photo. The responsible colleagues get a push notification about the new task and the relevant colleagues can follow the status. In the first step, Überblick offers efficiency and transparency, in the second step, analysis and reports.

In addition, you can create recurring tasks in Überblick, for example for maintenance and handover at the reception.

The second pilar of Überblick is communication. You can keep your colleagues close by simply sharing information easily and directly with them via Überblick - either as news or as an announcements that have to be confirmed by the recipients. To break through language barriers, Überblick offers a "auto-translate" module with which collegues can choose to get contents directly displayed in their mother tongue.

The third pilar is knowledge. You can digitize your handbooks and SOPs easly including PDFs, photos or videos, and you colleagues can of course also access them via the mobile app - making knowledge available when and where it's needed.

 

Software languages:

Features

Staff Training & Learning
- View all

Branded platform

Custom learning courses

Custom learning paths by role/department

Employee progress tracker

Practical assessment management

Flexible user rights & restrictions by employee

Filtering system

Upload photos, videos and sounds

Localization filters for multi-property

Custom reporting

KPI dashboard

Pre-made learning courses by department

Staff Communication & Task Management
- View all

Manager app

Task assignement (individual, by department, custom group)

Guest request management

Inspection checklisks

Knowledge bank (logbook)

Multi-property dashboard

Announcement & news

Calendars (create a calendar for individual projects & whole departments)

Ideas (gather ideas from the team)

Reoccuring tasks for prevention & deep cleans

Android/iOS app

Pricing

0.0
per property/month
Contract length: Non-binding
Free trial
What's included?

Von Ihrer Seite bitten wir Sie nur um eine Sache: Nutzen Sie die Zeit und testen Sie die Überblick aktiv.

Wir sind Ihr Partner in dieser Zeit und natürlich auch darüber hinaus:

  • Wir beraten Sie wie Sie Ihre Ziele mit Überblick verwirklichen.
  • Wir setzen Ihre Hotelorganisation für Sie auf.
  • Wir stehen Ihnen in der Zeit mit Rat und Tat zur Seite.

Support

Dedicated account manager

Phone support business hours

On property support

Live chat for support

Ticketing system

Languages spoken by support

Reviews (5)

72 rooms Hotel in Austria

Food & Beverage
Reviewed On
09/04/2020
Pros

Übersichtlichkeit und Bedienbarkeit. Komunikation auf kurzen direkten Weg, mit Support von Bildern, vereinfacht Problemdarstellung enorm. Auch perfekt funktioniert die erstellung von Arbeitsabläufen in Form von Checklisten. Besonders die Kompatibilität mit allen Devices, egal ob Workstation, IOS oder Android. Einfach für unsere Mitarbeiter zu händeln. Auch die Übersetzungsfunktion ist ein Schritt in die richtige Richtung. Wir sind sehr zufrieden damit und von uns gibts eine ganz klare Empfehlung. Kundenbetereuung ist vorbildlich.

Cons

Implementierung von der kroatischen Landessprache in der Übersetzungsfunktion ( verstehen viele Länder) Auch die Kalenderfunktion ins Outlook zu verknüpfen wäre was, vor allem für Aufgaben, die terminiert sind. Bilder zu den Punkten bei Checklisten einfügen zu können

Features
5.0
Ease of use
5.0
Value for money
5.0
Support
5.0
Implementation
4.0
Überblick replied
20-04-2020

Danke für das positive Feedback und für die Verbesserungsvorschläge - wir entwickeln Überblick "für Sie" und freuen uns immer zu erfahren, was Sie im Alltag noch weiter unterstützen würde.

65 rooms Hotel in Germany

Front Office
Reviewed On
25/02/2020
Pros

Very easy and good handling and a great overview. Uncomplicated implementation and fast and friendly customer service.

Cons

A message about the newly implemented functions would be nice. From time to time, employees may see more than they should, especially if a user with higher "clearance" has worked on this computer before.

Original review translated from german
Features
4.5
Ease of use
5.0
Value for money
4.0
Support
4.0
Implementation
5.0
Überblick replied
20-04-2020

Thank you for your positive feedback - we aimed to make Überblick easy and intuitive to use. And we also take your point and we will improve our process how to inform you about new features and use cases that are not obvious at the first glance.

105 rooms Hotel in Germany

Operations Manager
Reviewed On
07/02/2020
Pros

The tool is very simple and intuitive. Easy to understand and a good solution to implement. Also the mobile accessibility is a plus.

Cons

The simplicity of the product is a great advantage - but sometimes it also limits some possible use cases.

Original review translated from german
Features
4.0
Ease of use
4.0
Value for money
4.0
Support
5.0
Implementation
5.0
Überblick replied
20-04-2020

Thank you for your feedback. Our goal was to make it easy and intuitive to use. Please feel free to contact us about use cases you would like to do. Überblick offers far more applications and use cases than you can see on the first glance. We are happy to help to see if also yours is among them.

77 rooms Hotel in Germany

Operations Manager
Reviewed On
13/12/2019
Pros

By providing an overview, we were able to accelerate, improve and make internal communication clearer. Überblick is perfectly suited for transparent communication between the various operational departments. Image illustration simplifies work between colleagues, especially when you speak German. The implementation of a digital communication medium has been criticised by some employees, particularly those with many years of experience. It has been demonstrated that all employees can use it without any problems.

Cons

The only subjective disadvantage we saw was heard, developed and implemented by the technical team. We are curious to see how self-correction regarding language will work!

Original review translated from german
Features
4.5
Ease of use
5.0
Value for money
5.0
Support
5.0
Implementation
5.0
Überblick replied
20-04-2020

Thank you for the positive feedback. Our main goal was to develop a solution that can be used by everyone in the team. The auto-translation module you mention is working well at first customers and now they can better include colleagues who don't speak the hotel language perfectly.

30 rooms B&B / Inn in Switzerland

General Manager
Reviewed On
11/12/2019
Pros

The combination of communication & tasks. It is such a good way for us to maintain our communication meticulously.

Cons

I am happy of how the calendar function was added, so we are able to have everything we need in one application!

Original review translated from german
Features
4.0
Ease of use
4.0
Value for money
4.0
Support
5.0
Implementation
5.0
Überblick replied
20-04-2020

Thank you for your positive feedback. We are always looking how to make your life easier while not increasing complexity to use Überblick.