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Woking, UK

Between 1 and 10


A brand new engagement channel for hotels

Reviews summary

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Likelyhood To Recommend
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Wieldy is a digital concierge built within Facebook Messenger that assists travellers with bookings and answering their FAQs 24/7. Offering the best of both worlds a traveller can get helpful auto-responses 24/7 but can also at anytime stop the auto-responses and instead chat with a live agent at the hotel. 

We are working with a number of hotels in the UK that are getting tremendous results and there is a clear correlation between instant messaging and an increase in direct bookings. One hotel has increased their direct booking leads by between 25-30% per month since using Wieldy.

At every stage of the guest journey, from information gathering down to booking enquiries, Wieldy helps travellers click less, chat more and shorten the distance to achieve what they want.

Installed as a chat widget on a hotel website and Facebook page, or sent out as a link within a booking confirmation (or welcome email), Wieldy can handles a large proportion of a guest's questions. The result for the hotel is significant time saved and more revenue generated from more qualified booking leads.

Software languages:


Instant Guest Messaging
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Task manager (assign by individual, department or custom group)

Customer profiling

Bot builder (template answers)

Guest profile enrichment

KPI dashboard

Facebook Messenger Integration

Whatsapp Integration

iMessage integration

WeChat integration

Viber integration

SMS integration

Upsell services and offers

Flexible user rights & restrictions by employee

Mobile access

Channel manager (facebook, iMessage, sms, Viber, WeChat, skype)

Multilingual (guest facing)

Segmented messaging (reservation type, demographics)

Centralised inbox

Skype integration

Dedicated hotel phone number

Google Places integration for recommendations

Messaging automation

"New message" notifications

Website Chat & Chatbots
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Live chat

Bot builder (template answers)

Messaging & response automation

Guest profile enrichment

SMS integration

FAQ responses

Chatbot to take reservation (booking engine integration)

Facebook Messenger integration

Multilingual (guest facing)


Dedicated account manager

Phone support business hours

On property support

Live chat for support

Ticketing system

Languages spoken by support

Integrations (1)