📅 Manage your software costs & contracts over the next 30 days. Get started for FREE

SHR Windsurfer® CRS

Verified profile

Houston

Between 51 and 100

1987

Distribution simplified

Reviews summary

100 %
Likelyhood To Recommend
(based on 5 hoteliers)
Features
5.0
Ease of use
5.0
Value for money
5.0
Support
5.0
Implementation
5.0
See all reviews

Demo

Description

Windsurfer® CRS offers advanced features that allow you to easily manage your rates and inventory across all distribution channels, providing one of the best booking engines on the market but also strong integrations and connections to wherever you sell your rooms.

Responsive and flexible, Windsurfer's booking engine lets you easily merchandise and sell your rooms, packages, and add-ons. Offering a responsive design, shopping cart-style booking process, persuasive messaging, and other unique features, Windsurfer is fully optimized for single property independents, multi-property groups, and large hotels.

Visit us at https://shr.global

Software languages:

Features

Central Reservation System
- View all

KPI dashboard

Customer profiling

Booking engine module

Channel management

Connection to metasearch platforms

Connect to main GDSs

Geotargeted pricing

Multi-property management

Auto replenish (booking is cancelled or modified)

Flexible user rights & roles

Group reservations

Custom reporting

Yielding (revenue management) module

Pooled inventory

Booking Engine
- View all

Mobile friendly / responsive

Urgency messaging widget

Custom reporting

Emailing automation (pre & post stay)

Abandoned booking recovery

Loyalty program integration

Multi-currency

Multi-lingual (guest facing)

Customise with brand Identity (font, colours & pictures)

Packages & deals

Sign-in for better rates & booking modifier

Social media login

facebook booking engine

Analytics dashboard

Google Analytics integration

Extensive room picture gallery

Fastbooker (check-in & check-out calendar on homepage)

Availability calendar (with prices per day)

Voucher engine

3D room visit

Embed in webpage (no new tab)

Integrated payment processing

Rates, conditions & advanced restrictions

Discount codes (promocodes)

Corporate login (portal)

Support

Dedicated account manager

Phone support business hours

On property support

Live chat for support

Ticketing system

Languages spoken by support

Integrations (47)

Reviews

80 rooms Hotel in United States

Multi-property hotel
Owner
Reviewed On
13/01/2021
Pros

If you mix around the letters in Windsurfer, you get "UR Friends" ... forget about the extra W. The whole crew at SHR is top-notch. Not the Chick-Fil-A "my pleasure" type of customer service, but the type of customer service that your property and your team aspire to offer. On-boarding, nearly five years ago was simple and fantastic. (Thank you, Meghan!) Our assigned representative (Ashika & Jennifer) have both had consistently great response times. Our sales rep. (Meredith) is thoughtful, helpful, and understanding. On the rare occasions, we run into an issue, one if the above ensures the problem is resolved or gets us in touch with the individual who can assist. And - again - not in the "here's your ticket number" fashion, but in the "your problem is my problem" way. The platform is easy-to-use and integrates with everything we need it to and then some. A positive symptom of being one of the best in their class - every company wants to ensure integration. I could write as essay on how amazing and efficient their Tech Support team is. I won't, but I could. (Justin, Charlene, Chad, Mukul).

Cons

I am required to submit 75 characters of something I dislike about SHR. The closest thing I can come up with, is that they've streamlined the rate setup process to an online form. I preferred simply sending the special rate information to our rep and having them forward the data to the appropriate party.

Features
5.0
Ease of use
5.0
Value for money
5.0
Support
5.0
Implementation
5.0

61 rooms Hotel in Canada

Independent hotel
Revenue & e-Commerce
Reviewed On
15/09/2020
Pros

Reporting & analytics is excellent. Ease of use. Customer care's great.

Cons

Can't think of anything that is missing! SHR responds to request promptly.

Features
5.0
Ease of use
5.0
Value for money
5.0
Support
5.0
Implementation
5.0
SHR, Sceptre Hospitality Resources replied
25-09-2020

Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!

73 rooms Hotel in United States

Revenue & e-Commerce
Reviewed On
15/09/2020
Pros

Two-way interface for greater accuracy and reporting, very user-friendly, "Help" section is actually a very helpful resource, Support team is very knowledgeable, SHR team is so responsive, great partners!

Cons

Occasional errors with PMS interface resulting in reservations failing to integrate which has lead to oversells

Features
5.0
Ease of use
5.0
Value for money
5.0
Support
5.0
Implementation
5.0
SHR, Sceptre Hospitality Resources replied
25-09-2020

Thank you for taking the time to share your thoughts and feedback. We're grateful for your honest feedback and we're glad you feel we're on the right track!

66 rooms Hotel in United States

Owner
Reviewed On
14/09/2020
Pros

A very Feature-rich product set. Very versatile. Incredible customer service.

Cons

The ability to show strike though discounts on any rates, not just discounted rates that were discounted using the discount function on the rate set up.

Features
5.0
Ease of use
5.0
Value for money
5.0
Support
5.0
Implementation
5.0
SHR, Sceptre Hospitality Resources replied
25-09-2020

Thank you for taking the time to share your thoughts and feedback. We're grateful for your honest feedback and we're glad you feel we're on the right track!