Distribution simplified
SHR Windsurfer® CRS
Verified profile
Houston
Between 51 and 100
1987
Reviews summary
Likelyhood To Recommend
(based on 5 hoteliers)
Demo
Description
Windsurfer® CRS offers advanced features that allow you to easily manage your rates and inventory across all distribution channels, providing one of the best booking engines on the market but also strong integrations and connections to wherever you sell your rooms.
Responsive and flexible, Windsurfer's booking engine lets you easily merchandise and sell your rooms, packages, and add-ons. Offering a responsive design, shopping cart-style booking process, persuasive messaging, and other unique features, Windsurfer is fully optimized for single property independents, multi-property groups, and large hotels.
Visit us at https://shr.global
Software languages:
Other products by this provider:
SHR Wave™ RMS
| Revenue Management System
SHR Maverick™ CRM
| Loyalty Program
Features
Central Reservation System
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KPI dashboard
Customer profiling
Booking engine module
Channel management
Connection to metasearch platforms
Connect to main GDSs
Geotargeted pricing
Multi-property management
Auto replenish (booking is cancelled or modified)
Flexible user rights & roles
Group reservations
Custom reporting
Yielding (revenue management) module
Pooled inventory
Booking Engine
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Mobile friendly / responsive
Urgency messaging widget
Custom reporting
Emailing automation (pre & post stay)
Abandoned booking recovery
Loyalty program integration
Multi-currency
Multi-lingual (guest facing)
Customise with brand Identity (font, colours & pictures)
Packages & deals
Sign-in for better rates & booking modifier
Social media login
facebook booking engine
Analytics dashboard
Google Analytics integration
Extensive room picture gallery
Fastbooker (check-in & check-out calendar on homepage)
Availability calendar (with prices per day)
Voucher engine
3D room visit
Embed in webpage (no new tab)
Integrated payment processing
Rates, conditions & advanced restrictions
Discount codes (promocodes)
Corporate login (portal)
Support
Dedicated account manager
Phone support business hours
On property support
Live chat for support
Ticketing system
Languages spoken by support
References (29)
Integrations (47)
Articles
Reviews
80 rooms Hotel in United States
Reviewed On
13/01/2021
Pros
If you mix around the letters in Windsurfer, you get "UR Friends" ... forget about the extra W. The whole crew at SHR is top-notch. Not the Chick-Fil-A "my pleasure" type of customer service, but the type of customer service that your property and your team aspire to offer. On-boarding, nearly five years ago was simple and fantastic. (Thank you, Meghan!) Our assigned representative (Ashika & Jennifer) have both had consistently great response times. Our sales rep. (Meredith) is thoughtful, helpful, and understanding. On the rare occasions, we run into an issue, one if the above ensures the problem is resolved or gets us in touch with the individual who can assist. And - again - not in the "here's your ticket number" fashion, but in the "your problem is my problem" way. The platform is easy-to-use and integrates with everything we need it to and then some. A positive symptom of being one of the best in their class - every company wants to ensure integration. I could write as essay on how amazing and efficient their Tech Support team is. I won't, but I could. (Justin, Charlene, Chad, Mukul).
Cons
I am required to submit 75 characters of something I dislike about SHR. The closest thing I can come up with, is that they've streamlined the rate setup process to an online form. I preferred simply sending the special rate information to our rep and having them forward the data to the appropriate party.
61 rooms Hotel in Canada
Reviewed On
15/09/2020
Pros
Reporting & analytics is excellent. Ease of use. Customer care's great.
Cons
Can't think of anything that is missing! SHR responds to request promptly.
SHR, Sceptre Hospitality Resources replied
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!
73 rooms Hotel in United States
Reviewed On
15/09/2020
Pros
Two-way interface for greater accuracy and reporting, very user-friendly, "Help" section is actually a very helpful resource, Support team is very knowledgeable, SHR team is so responsive, great partners!
Cons
Occasional errors with PMS interface resulting in reservations failing to integrate which has lead to oversells
SHR, Sceptre Hospitality Resources replied
Thank you for taking the time to share your thoughts and feedback. We're grateful for your honest feedback and we're glad you feel we're on the right track!
66 rooms Hotel in United States
Reviewed On
14/09/2020
Pros
A very Feature-rich product set. Very versatile. Incredible customer service.
Cons
The ability to show strike though discounts on any rates, not just discounted rates that were discounted using the discount function on the rate set up.
SHR, Sceptre Hospitality Resources replied
Thank you for taking the time to share your thoughts and feedback. We're grateful for your honest feedback and we're glad you feel we're on the right track!
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Screenshots
