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Alliants

Profil vérifié

Southampton | New York | Toronto

Between 11 and 50

2009

Transform your guest experience

Résumé des avis

N/A %
Probabilité de recommendation
(données insuffisantes)

Demo

Description

A new guest experience platform has been launched by Alliants to help hotels and residences easily communicate with guests before, during and after their stay.

The platform combines messaging with concierge and powerful automation, to deliver exceptional contactless customer experiences.

Reducing physical touchpoints

The platform offers multiple benefits for hotels who are trying to reduce physical touchpoints and implement social distancing guidelines to avoid situations such as queuing at the front desk. 

Platform features include:

  • Digital check in/out
  • Mobile room keys
  • Guest messaging
  • Digital itinerary
  • Time saving automation  
  • Easy vendor management
  • Guest and staff app 

Enhancing the guest experience

With the experience platform, guests can use their own devices and choice of social channels including WhatsApp, FB Messenger, SMS etc to communicate with the hotel in over 100 languages.

Increasing efficiencies

Time saving features include the use of human assisted chatbots that can respond to guests on their channel of choice, answering common questions or directing the guest to the right department prompting the next best suggested response with quick templates.

Automated workflows can be created for standard tasks such as automatically sending confirmation of bookings.

Maximising revenue

With social distancing implications and risk of localised lock downs, hotels will need to maximise existing revenue lines or create new revenue streams. Increased insights from the platform’s reporting features can help the concierge team fully understand guests preferences by being able to compare guest behaviours against market, segment and property.

No charge until 2021

Alliants are offering their support to hotels and residences by giving access to the Alliants Experience Platform at no cost until the end of the year with no strings attached. A property can be up and running in less than 2 days and all training and installation can be done remotely.

Langues disponibles:

Fonctionnalités

Communication Instantanée
- Voir tout

Gestionnaire de tâches (attributation individuelle ou par département)

Profilage client

Création de bot (réponses pré-faites selon mots clés)

Enrichissement de profile client

Tableau de bord des indicateurs de performance

Intégration Facebook Messenger

Intégration Whatsapp

Intégration iMessage

Intégration WeChat

Viber Integration

Intégration SMS

Upselling de services additionnels

Gestion des droits d'accès & rôles d'utilisateurs

Accès mobile (navigateur web)

Gestionnaire de canaux (facebook messenger, iMessage, WeChat, Whatsapp, skype, Viber)

Multi-langue

Segmentation des messages (type de réservation, démographiques)

Boîte de réception centralisée

Intégration Skype

Numéro de téléphone dédié

Intégration Google Places pour recommendation

Envoi de messages automatisé

Notifications "nouveau message"

Tarification

3.0
par chambre/mois
0.0 € prix minimum
Durée de contrat: Sans engagement
Essai gratuit
Inclus dans le prix:

No charge until 2021

Alliants are offering their support to hotels and residences by giving access to the Alliants Experience Platform at no cost until the end of the year with no strings attached. A property can be up and running in less than 2 days and all training and installation can be done remotely.

Service Client

Gestionnaire de compté dédié

Assistance téléphonique pendant les heures de bureau

Support sur site

Live chat sur l'interface

Système de ticket

Langues parlées par le support

Intégrations (10)