TravelClick’s Guest Management Solutions (GMS) is more than just a customer relationship management (CRM) tool, it offers a comprehensive suite of marketing automation tools to engage your guests and drive incremental revenue. Target guests with the right message at the right time, even as their behaviors change, and seamlessly customize your outreach before, during and after their stay. Maximize the value of your guest data to continuously drive revenue and engagement for your hotel.
It provides in-depth reporting on marketing including revenue reporting. The central data warehouse of rich guest profiles is allows match & merges functionalities as well as an end-to-end email marketing platform.
Not only mails you will also be able to message your guests on Facebook, WeChat, SMS. You will have the possibility to customise confirmations, cancellation, modifications as well as pre- and post-stay messages, upgrades and guest surveys (TripAdvisor & Google integration)
One you understand your processes you will be able to set up workflows to reduce work.
Finally, the loyalty functionality will allow you to reward guest.