Reputation Management (ReviewPro)

Benchmark an individual hotel, group of hotels or brands online reputation score with the industry-standard GRITM, calculated from reviews aggregated from 175 OTAs and review sites in 45+ languages.

ReviewPro also applies sentiment analysis to help you Identify positive and negative mentions related to guests’ experiences in more than 26 categories to help prioritize operational/service improvements.

Gain insight into your competitors’ performance and benchmark results by GRITM, department, review source, language/country and sentiment analysis.

Track what people are saying about your hotel and brand in real-time using a simple dashboard which features automatic alerts to help you proactively engage with guests and take action as needed. The mobile app will feature real-time alerts and notifcations to prioritize where you need to take action and engage with guests while on the go.

Thanks to the ticketing system you will be sure that important operational/service shortcomings get communicated to the relevant person or department and get resolved.