Wieldy is a digital concierge built within Facebook Messenger that assists travellers with bookings and answering their FAQs 24/7. Offering the best of both worlds a traveller can get helpful auto-responses 24/7 but can also at anytime stop the auto-responses and instead chat with a live agent at the hotel.
We are working with a number of hotels in the UK that are getting tremendous results and there is a clear correlation between instant messaging and an increase in direct bookings. One hotel has increased their direct booking leads by between 25-30% per month since using Wieldy.
At every stage of the guest journey, from information gathering down to booking enquiries, Wieldy helps travellers click less, chat more and shorten the distance to achieve what they want.
Installed as a chat widget on a hotel website and Facebook page, or sent out as a link within a booking confirmation (or welcome email), Wieldy can handles a large proportion of a guest's questions. The result for the hotel is significant time saved and more revenue generated from more qualified booking leads.