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Zingle

Crafting a Better Customer Experience

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Description

Zingle’s guest messaging engagement platform helps hotels create brand-differentiated service experiences by leveraging data and two-way messaging to create meaningful interactions throughout the entire customer journey.

Zingle integrates with property management systems and service optimization tools allowing operators to leverage existing data to increase guest engagement and overall staff efficiency.

  • Create real conversations with your guests in real-time
  • Manage multiple conversations across all messaging channels
  • Customize and automate communications around the clock

Online reviews are often the first experience prospective guests have with your brand. Zingle can help identify guests having great stays and encourage them to post positive reviews.

  • Build and deploy quick surveys to ask how your guests are doing
  • Request online reviews from satisfied guests
  • Route unhappy guests through service recovery and escalate to staff

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