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HotelAppz

Verified profile

Paris, France

Between 11 and 50

2017

Guest Data Hub, Marketing & CRM automation for Hotels

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Demo

Description

HotelAppz is a cloud based solution enabling you to aggregate customer data, pilote your customer relationships and communications and regain loyalty of customers.

The first pillar of the solution focuses on making sure your customers’ data is actionnable. By connecting to your PMS and channel manager, HotelAppz imports all your historical customer & reservations data and takes in all new customers and data as they come. It also makes sure to remove all duplicates and to integrate all guest requests, chatbot conversations and e-reputation scores & reviews into their respective profile. You can also connect other apps and systems to use your HotelAppz database.

The second part of the solution focuses on engaging your guests. You are provided an efficient and powerful tool to send 1 time emails, create & automate campaigns and monitor their efficiency. All these messages are 100% customisable. With HotelAppz you can segment your database and send different message depending on the guest demographics, type of booking and a whole lot more criteria.

The solutions comes with a dashboard so you have an overview of what guests are asking for and offers a tool to communicate different requests to your team. Last but not least, HotelAppz gives you the possibility to create a loyalty program. You can manage status’, define rules of loyalty points assignment, create offers eligible to the loyalty program and provide your guests with a portal to follow their loyalty.

Software languages:

Features

Loyalty Program
- View all

Customisable point system

Advanced rules

3rd part supplier management

Points Bank

Multi-currency

Branded loyalty program

KPI dashboard

Content management system (CMS)

Price management system

Multi-brand loyalty program

Point redemption catalog for guest

CRM & E-Mailing
- View all

Data deduplication

Multi-property view

Centralized data warehouse

Customer profiling

HTML WYSIWYG Editor

Guest profile enrichment

Segmented messaging (reservation type, demographics, etc...)

E-mail automation

Custom loyalty program module

Content management system (CMS)

e-reputation management module

Up-sell room upgrades

Up-sell extra services

Flexible user rights & restrictions by employee

KPI dashboard

Drag & drop template Editor

Guest feedback module (comment cards/reviews)

Multilingual (guest facing)

Segmented emailing (reservation type, demographics, etc...)

TripAdvisor Review Collection Partner

Google Review Partner

Pricing

149.0
per property/month
Contract length: Non-binding
What's included?

DATA COLLECTION & AGGREGATION

  • Centralized data warehouse
  • Connectivity to PMS and other systems
  • Customer profiling
  • Guest profile enrichment, deduplication & segmentation

EMAIL MARKETING AUTOMATION

  • Targeting messaging campaigns
  • Email automation
  • HTML WYSIWYG Editor

BUSINESS INTELLIGENCE & GDPR COCKPIT

  • Up-to-date reporting
  • Dedicated dashboard for statistics

LOYALTY MANAGEMENT

  • Loyalty Program setup, management and tracking
  • Loyalty email automation
  • Enable loyalty strategies that are driven by guest profitability
  • Provide up-to-date loyalty reports
  • Monitor loyalty status right on each guest profile
99.0
per property/month
Contract length: Non-binding
What's included?

DATA COLLECTION & AGGREGATION

  • Centralized data warehouse
  • Connectivity to PMS and other systems
  • Customer profiling
  • Guest profile enrichment, deduplication & segmentation

EMAIL MARKETING AUTOMATION

  • Targeting messaging campaigns
  • Email automation
  • HTML WYSIWYG Editor

BUSINESS INTELLIGENCE & GDPR COCKPIT

  • Up-to-date reporting
  • Dedicated dashboard for statistics

Support

Dedicated account manager

Phone support business hours

On property support

Live chat for support

Ticketing system

Languages spoken by support

Integrations (29)