The Knowcross platform includes KNOW Service, KNOW Housekeeping, KNOW Glitch, KNOW Mobile, KNOW Inspection and KNOW Maintenance.
KNOW Housekeeping streamlines daily housekeeping activities resulting in double digit improvements in staff productivity, higher guest satisfaction and a massive reduction in the hotel’s carbon footprint.
KNOW Service will allow you to automate the handling of guest requests, complaints and maintenance jobs to ensure high staff productivity. Customised triggers create automatic jobs and follow-ups on one central system.
KNOW Glitch allows hotels to capture, track, investigate and satisfactorily resolve service issues that inconvenience guests. Service breakdowns can be investigated and recovered while guests are still in the hotel, thus significantly reducing guest dissatisfaction.
KNOW Inspection allows hoteliers to conduct all inspections from a smartphone and automatically mail completed inspections to management.
KNOW Maintenance automates, schedules and monitors all preventive maintenance activities. The application organizes all engineering responsibilities thus ensuring superior guest satisfaction, minimized malfunction accidents and maximized equipment lifetimes.
The platform integrates receives data from and updates the PMS in real time, and is complemented by powerful Android and iOS apps.