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Mobile Apps & Web Apps
An app, or application, is a type of software that enables hotel guests to perform specific tasks and access diverse information. These apps can be accessed by downloading them on app stores or by browsing a specific URL link. Downloaded apps are ...- e-guma voucher and ticketing system94Based on 20 reviews4.7The voucher and ticket management system e-guma offers a clear and fully responsive online shop, which opens an additional sales channel for you. The voucher shop is multilingual, adapted to the design of your website and can be linked to your webs
- UpsellGuru94Based on 25 reviews4.8UpsellGuru is a guest communication software focusing on generating revenue through upselling. As a first in the industry, UpsellGuru launched a bidding system for hotel upgrades in 2016. Today the system does more than just upgrades
- dailypoint™ 360° – Central Data Management93Based on 25 reviews4.5dailypoint™ is the leading #abovePMS solution for individual hotels and hotel groups. dailypoint™ collects data from all relevant sources such as PMS, POS, website, newsletter or Wi-Fi and creates a central and consolidated guest profil
- Rateboard92Based on 37 reviews4.8RateBoard was created to offer hotel managers a simple tool to optimise their revenue through customized price recommendations. Behind all this stands a complex technology, solving the big data problem, therewith illustrating all relevant market in
- Ariane Systems92Based on 15 reviews4.4Ariane is the world leader in providing self-check-in and out solutions for the hotel industry with 3.000 installations. They enable Mobile and Kiosk self-service solutions, including all required hardware, consultancy and support for services that
- Revinate Marketing91Based on 25 reviews4.5Revinate Marketing helps hoteliers drive revenue, repeat bookings, and improve the guest experience. It’s easy to create personalized one-time or automated email campaigns, upsell rooms and amenities, and build lifetime guest relationships.
- Rezlynx PMS (Guestline)90Based on 13 reviews4.8The Rezlynx PMS provides you with the tools and insights to make your daily life easier by automating routine tasks and liberating your staff to focus on the guest. Fully configurable, PCI compliant, and featuring a comprehensive rate and
- better.guest tab (Betterspace)88Based on 19 reviews4.3The digital guest directory better.guest Tab offers all advantages of an information guide for your hotel room, combined with a high-end tablet. The smart guest directory is your digital concierge, sales manager, travel guide and much mor
- SIHOT.PMS88Based on 29 reviews4.4SIHOT.PMS offers the most complete hotel management software on the market. You can benefit from countless functions. But more importantly, you don’t have to, as our software is based on a modular approach. All front office, reserva
- RoomPriceGenie88Based on 10 reviews4.9RoomPriceGenie is the world's best-rated automated dynamic pricing software for small and medium-sized hotels. Built to be simple to use for non-experts, but with the flexibility for those with more experience, RoomPriceGeni
- Überblick86Based on 12 reviews4.8Überblick supports hoteliers and their teams in the day-to-day life. It features via web or mobile app task, communication, and knowledge manangement. Easy to use, direct and transparent. A typical use case with &Uuml
- Smart Host86Based on 12 reviews4.8Smart Host provides a CRM and data cleansing software to help you leverage the data you gather from different touch points with your guests. By connecting to your PMS, Smart Host allows you to segment and automate email campaigns, track p
- Conversion & Personalization (The Hotels Network)2 months for free84Based on 8 reviews4.8The Hotels Network is an innovative technology company working with over 5,000 hotels around the globe. The company offers clients a full-stack growth platform to power their direct channel. By leveraging a series of integrated tools and analytics,
- INCERT Voucher Management & Ticketing Solution83Based on 8 reviews4.5The incert e-commerce system for selling vouchers, gift cards, tickets, take-away offers and shop products offers a professional and comprehensive all-round solution and generates sales with a direct cash flow to your bank account. We deliver and s
- Branding & Advertising Strategy (Influence Society)80Based on 9 reviews4.8We grow compelling stories for our clients through a creative and insights-driven approach of your digital marketing strategy: brand content, social media, online advertising and mobile-first web development.
- ASA HOTEL80Based on 5 reviews5ASA’s PMS is the ideal tool to help you manage every process throughout the guest journey: extra services are recorded in the systemeither automatically or in just a few clicks; hotel departments like the restaurant, bar, housekeepi
- hotelkit79Based on 2 reviews4.6hotelkit provides an interactive network for hotel staff. It has become the new, comprehensive industry solution, revolutionizing the way internal communication functions. The young and motivated team behind the product is dedicated to constantly o
- Hotel Connect79Based on 10 reviews5In a time where big online travel agencies and property management systems are not treating independent hotels as equal partners, our mission is to give power to independent hotels. Give them back control over their own hotels, their rates and inve
- FairPlanner (Fairmas)79Based on 7 reviews4.5FairPlanner is the software solution created by hoteliers for hoteliers. Fairmas tailored the software to address the unique financial planning and reporting needs of the hotel industry.
- happyhotel79Based on 7 reviews4.8The happyhotel revenue and yield management system has a simple dashboard that supports the hotelier in the data analysis of the most important hotel KPI’s. happyhotel is a cloud-based hotel software specially designed for smal
What are Mobile Apps & Web Apps?
An app, or application, is a type of software that enables hotel guests to perform specific tasks and access diverse information. These apps can be accessed by downloading them on app stores or by browsing a specific URL link. Downloaded apps are called mobile apps, while browser-based apps are referred to as web apps or PWA (progressive web apps).
What are the benefits of offering a Mobile App or Web App to your customers?
Apps can enhance the guest experience throughout the entire customer journey (pre-, during, and post- stay), by providing contactless and seamless services, as the guest can access all relevant information and processes via their own device. Also, apps can improve hotel operations, thanks to streamlined workflows, improved communication processes, and by that fast(er) resolution of guest requests. A branded hotel app can be a powerful marketing tool that helps hotels reach out to their audience helping create a close marketing group of highly engaged customers. Also, apps can drive a hotel’s loyalty program.
What are the relevant trends for Mobile Apps & Progressive Web Apps?
Progressive web apps are modern web pages that also perform as mobile apps. This technology is still quite new on the market but already trusted by many hotels. The implementation of this solution in the travel industry, and not only, can improve mobile page speed and user experience. What’s also great about PWA technology is that it doesn't require any download and is accessible from any device by through a URL link sent via SMS, email others communication channels.
What are the most important features to look for in a Mobile App or Web App?
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Hotel directory (information & services): ensure your guests can access all important information about your property.
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Progressive Web Application (PWA): more often than not, guests do not want to download another application that will only serve them for the duration of their stay. Choosing a web app will increase usage rates.
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Wifi landing page: check that the provider can also make the web app accessible when guests connect to the hotel Wifi.
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Chat with front desk: customers should be able to reach your staff via a chat accessible in the app.
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Multilingual (guest-facing): make sure your app can be translated in multiple languages to cater to all guests.
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Book internal services (e.g: restaurant, spa...): an app shouldn't only help guests find experience but also let them self-serve themselves by booking a table, spa treatment or other activities.
What are the key integrations you should look for when selecting a Mobile App or Web App for your hotel?
Required interfaces vary based on features and the depth of automation wanted by hoteliers.
- Property Management System (PMS): A “2-way” interface to the PMS and payment processor will allow for automated room key delivery and payment processing.
- Point of Sale: An integration to point of sales systems will enable streamlined room-service ordering.
- Staff Communication & Task Management & Housekeeping Tools: In order to escalate guest requests, an integration to the staff communication or housekeeping tool is needed.
What is the typical pricing for a Mobile App or Web App?
The pricing for mobile apps & progressive web apps can vary a lot depending on the level of customization and depth of requirements from a hotel. Off-the-shelf solutions typically run on a monthly subscription-based model with a contract length of min. a year. The pricing models are built on a per room per month basis. Apps that are specifically developed for your property or hotel group can incur high upfront development costs but will have more customization possibilities.
What to expect when implementing a Mobile App or Web App?
A typical implementation of a mobile app or progressive web app varies a lot depending on the level of customization and depth of requirements from a hotel. This process can vary from a few days to several months of development.