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Multichannel Guest Messaging Platforms
An instant guest messaging platform is a software application that supports hotels in engaging with guests through various direct communication channels (facebook messenger, SMS, iMessage, WeChat, Whatsapp, etc…). Such platforms allow hotels to re...- UpsellGuru95Based on 24 reviews4.8UpsellGuru is a guest communication software focusing on generating revenue through upselling. As a first in the industry, UpsellGuru launched a bidding system for hotel upgrades in 2016. Today the system does more than just upgrades
- e-guma voucher and ticketing system94Based on 20 reviews4.7The voucher and ticket management system e-guma offers a clear and fully responsive online shop, which opens an additional sales channel for you. The voucher shop is multilingual, adapted to the design of your website and can be linked to your webs
- dailypoint™ 360° – Central Data Management93Based on 25 reviews4.5dailypoint™ is the leading #abovePMS solution for individual hotels and hotel groups. dailypoint™ collects data from all relevant sources such as PMS, POS, website, newsletter or Wi-Fi and creates a central and consolidated guest profil
- RoomPriceGenie93Based on 13 reviews4.9RoomPriceGenie is the world's best-rated automated dynamic pricing software for independent hotels and hotel groups, apartment businesses and more. Built to be simple to use for non-experts, but with the flexibility for thos
- Rateboard92Based on 38 reviews4.8RateBoard was created to offer hotel managers a simple tool to optimise their revenue through customized price recommendations. Behind all this stands a complex technology, solving the big data problem, therewith illustrating all relevant market in
- Überblick92Based on 18 reviews4.8Überblick supports hoteliers and their teams in the day-to-day life. It features via web or mobile app task, communication, and knowledge manangement. Easy to use, direct and transparent. A typical use case with &Uuml
- Rezlynx PMS (Guestline)92Based on 14 reviews4.8The Rezlynx PMS provides you with the tools and insights to make your daily life easier by automating routine tasks and liberating your staff to focus on the guest. Fully configurable, PCI compliant, and featuring a comprehensive rate and
- Ariane Systems92Based on 19 reviews4.4Ariane is the world leader in providing self-check-in and out solutions for the hotel industry with 3.000 installations. They enable Mobile and Kiosk self-service solutions, including all required hardware, consultancy and support for services that
- Smart Host91Based on 16 reviews4.8Smart Host provides a CRM and data cleansing software to help you leverage the data you gather from different touch points with your guests. By connecting to your PMS, Smart Host allows you to segment and automate email campaigns, track p
- Revinate Marketing91Based on 26 reviews4.5Revinate Marketing helps hoteliers drive revenue, repeat bookings, and improve the guest experience. It’s easy to create personalized one-time or automated email campaigns, upsell rooms and amenities, and build lifetime guest relationships.
- better.guest tab (Betterspace)89Based on 19 reviews4.3The digital guest directory better.guest Tab offers all advantages of an information guide for your hotel room, combined with a high-end tablet. The smart guest directory is your digital concierge, sales manager, travel guide and much mor
- SIHOT.PMS88Based on 29 reviews4.4SIHOT.PMS offers the most complete hotel management software on the market. You can benefit from countless functions. But more importantly, you don’t have to, as our software is based on a modular approach. All front office, reserva
- Conversion & Personalization (The Hotels Network)2 months for free83Based on 8 reviews4.8The Hotels Network is an innovative technology company working with over 5,000 hotels around the globe. The company offers clients a full-stack growth platform to power their direct channel. By leveraging a series of integrated tools and analytics,
- ASA HOTEL82Based on 6 reviews5ASA’s PMS is the ideal tool to help you manage every process throughout the guest journey: extra services are recorded in the system either automatically or in just a few clicks; hotel departments like the restaurant, bar, housekeep
- INCERT Voucher Management & Ticketing Solution80Based on 8 reviews4.5The incert e-commerce system for selling vouchers, gift cards, tickets, take-away offers and shop products offers a professional and comprehensive all-round solution and generates sales with a direct cash flow to your bank account. We deliver and s
- Front Office Cloud (SiTec)79Based on 8 reviews4.9The award winning new cloud based system brings every hotel to the next level. Beside a classical PMS with built in AI, it combines a bunch of systems in one: Restaurant and POS system, mailing and marketing with graphical mail-designer hotel commu
- Branding & Advertising Strategy (Influence Society)79Based on 9 reviews4.8We grow compelling stories for our clients through a creative and insights-driven approach of your digital marketing strategy: brand content, social media, online advertising and mobile-first web development.
- Hotel Connect79Based on 10 reviews5In a time where big online travel agencies and property management systems are not treating independent hotels as equal partners, our mission is to give power to independent hotels. Give them back control over their own hotels, their rates and inve
- FairPlanner (Fairmas)78Based on 7 reviews4.5FairPlanner is the software solution created by hoteliers for hoteliers. Fairmas tailored the software to address the unique financial planning and reporting needs of the hotel industry.
- happyhotel78Based on 7 reviews4.8The happyhotel revenue and yield management system has a simple dashboard that supports the hotelier in the data analysis of the most important hotel KPI’s. happyhotel is a cloud-based hotel software specially designed for smal
What is a Multichannel Guest Messaging Platform?
An instant guest messaging platform is a software application that supports hotels in engaging with guests through various direct communication channels (Facebook messenger, SMS, iMessage, WeChat, Whatsapp, etc…). Such platforms allow hotels to reach guests on their preferred channel in real-time to send manual or automated messages (e.g. checking information or upselling offers) and receive requests. With guest messaging software, hotels will have all conversations from various sources aggregated and centralised in one place.
What are the benefits of using a Multichannel Guest Messaging Platform?
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Increased efficiency: The fact that all messages are centralised in one place allows hoteliers to gain time and escalate guests' requests to specific team members. Also, most guest messaging platforms include a chatbot allowing for faster response times to basic property information questions.
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Better engagement with guests: Hoteliers will be able to meet their guests on their preferred medium, resulting in more interactions and increased satisfaction.
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More insights: As hoteliers will have the ability to engage with guests throughout their stay, rather than just post-stay surveys, more insights will be collected about guest sentiment, potentially avoiding negative reviews.
What are the most important features to look for in a Multichannel Guest Messaging Platform?
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Multi-channel guest communication: depending on the customer segments and demographics, hoteliers should check which channels are supported by the system (facebook Messenger, Whatsapp, WeChat, iMessage, Viber, etc...)
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Website live chat: Instant guest messaging platforms should also provide hoteliers with a website live chat to have a single provider for both pre-booking experience and in-stay experience
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Messaging automation: By importing data from the hotel PMS and enabling customisable templates or bot technology, the platform should relieve hotel staff by automatically providing relevant answers and information to guests
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Multi-lingual: hoteliers should make sure to speak their customers’ language by selecting a tool that integrates automated message translation
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Ease of use and mobile ready: hotel staff is always on the move. Therefore, hoteliers should check the accessibility of the system as well as its ease of use
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Smart notifications and tasks assignment: the system should include both desktop and mobile notifications and should enable staff members to dispatch and assign tasks and requests to each other
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Integrations: hoteliers should make sure the system integrates to their existing PMS to pull guest data
What are the key integrations you should look for when selecting a Multichannel Guest Messaging Platform?
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Property management system (PMS): guest messaging platforms should integrate 1-way to the PMS to retrieve guest data and use it accordingly
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Task management system: an integration to task management platform is essential to streamline processes by automatically escalating guest requests from the guest messaging platform
What is the typical pricing for a Multichannel Guest Messaging Platform?
Most instant guest messaging platforms will charge a fixed recurring ranging from €50 to €100 per month.
What to expect when implementing a Multichannel Guest Messaging Platform?
Hoteliers can expect to go live with an instant guest messaging platform between 2 and 4 weeks. This will vary depending on the required integrations, the training sessions and the creation of answer templates.