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Staff Communication & Task Management Tools
Housekeeping software has similar functionalities to a staff communication & task management tool, but they go a step further. This is especially important for hotels with more than 100 rooms. These tools focus on the housekeeping department allow...
UpsellGuru
95Based on 24 reviews4.8UpsellGuru is a guest communication software focusing on generating revenue through upselling. As a first in the industry, UpsellGuru launched a bidding system for hotel upgrades in 2016. Today the system does more than just upgrades- e-guma voucher and ticketing system94Based on 20 reviews4.7The voucher and ticket management system e-guma offers a clear and fully responsive online shop, which opens an additional sales channel for you. The voucher shop is multilingual, adapted to the design of your website and can be linked to your webs
- dailypoint™ 360° – Central Data Management93Based on 25 reviews4.5dailypoint™ is the leading #abovePMS solution for individual hotels and hotel groups. dailypoint™ collects data from all relevant sources such as PMS, POS, website, newsletter or Wi-Fi and creates a central and consolidated guest profil
- RoomPriceGenie93Based on 13 reviews4.9RoomPriceGenie is the world's best-rated automated dynamic pricing software for independent hotels and hotel groups, apartment businesses and more. Built to be simple to use for non-experts, but with the flexibility for thos
- Rateboard92Based on 38 reviews4.8RateBoard was created to offer hotel managers a simple tool to optimise their revenue through customized price recommendations. Behind all this stands a complex technology, solving the big data problem, therewith illustrating all relevant market in
- Überblick92Based on 18 reviews4.8Überblick supports hoteliers and their teams in the day-to-day life. It features via web or mobile app task, communication, and knowledge manangement. Easy to use, direct and transparent. A typical use case with &Uuml
- Rezlynx PMS (Guestline)92Based on 14 reviews4.8The Rezlynx PMS provides you with the tools and insights to make your daily life easier by automating routine tasks and liberating your staff to focus on the guest. Fully configurable, PCI compliant, and featuring a comprehensive rate and
- Ariane Systems92Based on 19 reviews4.4Ariane is the world leader in providing self-check-in and out solutions for the hotel industry with 3.000 installations. They enable Mobile and Kiosk self-service solutions, including all required hardware, consultancy and support for services that
- Smart Host91Based on 16 reviews4.8Smart Host provides a CRM and data cleansing software to help you leverage the data you gather from different touch points with your guests. By connecting to your PMS, Smart Host allows you to segment and automate email campaigns, track p
- Revinate Marketing91Based on 26 reviews4.5Revinate Marketing helps hoteliers drive revenue, repeat bookings, and improve the guest experience. It’s easy to create personalized one-time or automated email campaigns, upsell rooms and amenities, and build lifetime guest relationships.
- better.guest tab (Betterspace)89Based on 19 reviews4.3The digital guest directory better.guest Tab offers all advantages of an information guide for your hotel room, combined with a high-end tablet. The smart guest directory is your digital concierge, sales manager, travel guide and much mor
- SIHOT.PMS88Based on 29 reviews4.4SIHOT.PMS offers the most complete hotel management software on the market. You can benefit from countless functions. But more importantly, you don’t have to, as our software is based on a modular approach. All front office, reserva
- Conversion & Personalization (The Hotels Network)2 months for free83Based on 8 reviews4.8The Hotels Network is an innovative technology company working with over 5,000 hotels around the globe. The company offers clients a full-stack growth platform to power their direct channel. By leveraging a series of integrated tools and analytics,
- ASA HOTEL82Based on 6 reviews5ASA’s PMS is the ideal tool to help you manage every process throughout the guest journey: extra services are recorded in the system either automatically or in just a few clicks; hotel departments like the restaurant, bar, housekeep
- INCERT Voucher Management & Ticketing Solution80Based on 8 reviews4.5The incert e-commerce system for selling vouchers, gift cards, tickets, take-away offers and shop products offers a professional and comprehensive all-round solution and generates sales with a direct cash flow to your bank account. We deliver and s
- Front Office Cloud (SiTec)79Based on 8 reviews4.9The award winning new cloud based system brings every hotel to the next level. Beside a classical PMS with built in AI, it combines a bunch of systems in one: Restaurant and POS system, mailing and marketing with graphical mail-designer hotel commu
- Branding & Advertising Strategy (Influence Society)79Based on 9 reviews4.8We grow compelling stories for our clients through a creative and insights-driven approach of your digital marketing strategy: brand content, social media, online advertising and mobile-first web development.
- Hotel Connect79Based on 10 reviews5In a time where big online travel agencies and property management systems are not treating independent hotels as equal partners, our mission is to give power to independent hotels. Give them back control over their own hotels, their rates and inve
- FairPlanner (Fairmas)78Based on 7 reviews4.5FairPlanner is the software solution created by hoteliers for hoteliers. Fairmas tailored the software to address the unique financial planning and reporting needs of the hotel industry.
- happyhotel78Based on 7 reviews4.8The happyhotel revenue and yield management system has a simple dashboard that supports the hotelier in the data analysis of the most important hotel KPI’s. happyhotel is a cloud-based hotel software specially designed for smal
What is a Staff Communication & Task Management Tool?
In a hotel, operations are spread across the property and split-up into different departments, shifts and duties making it a challenge for many employees to have an efficient and clear way of communicating with one another. Traditional operations relied on time-consuming handovers, flip through binders and review backlogs. Staff communication and task management tools have the focus to improve the communication between hotel departments, streamline processes and improve operational efficiency. Furthermore, these tools enable the head of departments and management to control standard operating procedures (SOP’s) at all times.
What are the benefits of using a Staff Communication & Task Management Tool?
Staff Communication & Task Management tools help hotels to increase productivity and collaborate effectively in real-time. Making sure that all key information is monitored, processes run smoothly and every employee is in the loop 24 hours a day and 7 days a week.
What are the relevant trends for Staff Communication & Task Management?
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Mobility & flexibility: Mobility is nothing new for staff communication and & task management tools however, it still is a key trend. With the decentralized and mobile structure of resources in hotel operations, it is important that these tools are designed for mobile devices and allows staff to assign tasks, fill-out checklists or monitor progress from anywhere at any time.
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AI and chatbots: Artificial intelligence (AI) built in the solution can allow hotels to automate many of the redundant tasks and workflows, this can include task assignments, building status reports and more.
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Statistical analysis & visualisation of data: A staff communication & task management tool is at the heart of every operation tracking each repair, guest request or completed process. It is important that these tools not only track this but also allow you to visualize this data to improve the operations.
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Instant messaging: Typically hotels or businesses use different tools for their official internal communication, instant messaging and audio or video conferencing. As a lot of hotels use these features across a variety of different tools it becomes more frequent that staff communication tools focus on instant messaging including voice & video.
What are the most important features to look for in a Staff Communication & Task Management Tool?
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Handovers: The Handover procedure is a process that outlines the passing on of information from one shift to another. With this feature you will be able to pass on information, add attachments and often tag specific employees from the next shift, to make sure that no information is lost.
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Announcements: The feature announcements are used to distribute important news or information to all of the employees. This is a great way to share the latest regulations, new SOP’s or introduces a new staff member.
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Tasks: This allows you to delegate jobs to specific employees, groups of employees, or departments and monitor the progress from the hotel’s dashboard. Through this, you can manage the hotel’s teams and create accountability throughout the hotel.
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Checklists: Set-up checklist for certain tasks and SOP’s to make sure that all processes are done correctly at all times.
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Guest requests: The front-of-house staff often receives specific requests which have to be transferred throughout the hotel to other departments. With this feature you can make sure that the right department is informed of new requests, you can track if they have been completed, and make sure that all the hotel’s guests are happy.
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Handbook: Make sure that you have all the relevant information for the hotel staff in one single place which is accessible at any time from anywhere. With the handbook, feature hotels can make sure that training materials, SOPs, tutorials, and other information are centralized for all departments and employees.
What are the key integrations you should look for when selecting a Staff Communication & Task Management Tool for your hotel?
Staff Communication & Task Management Tools do not necessarily need an integration, as this can be a standalone tool. These are interesting integrations that could improve the hotel’s operations:
- Property Management System (PMS): With open API PMS providers, you could integrate your team collaboration tool and trigger automated messages and notifications on specific actions happening in the PMS. Open API and cross-vertical tools such as Slack or Microsoft Teams provide native "plug & play" actions on Zapier, which some PMSs such as MEWS or Cloudbeds, also provide.
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Instant guest messaging, mobile apps & web apps, or In-room tablets: Guests can request certain amenities or communicate issues via the chat, the app, or the in-room tablet, which can directly be escalated to the right person in the team and create a task to be completed.
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CRM & emailing: If you know the preferences of the hotel guests, for example, an extra pillow, when they stay at the hotel the CRM could automatically push this in the task management solution and make sure the housekeeping staff adds this extra pillow to the guest's room.
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Upselling: Integration with the upselling system allows guests to book extra amenities, like an airport pick-up or an extra bottle of champagne, and the tasks are created automatically and the right team member is informed.
What is the typical pricing for a Staff Communication & Task Management Tool?
Staff Communication & Task Management tools are typically run on a monthly subscription-based model with a contract length of a year. The pricing models are built on either per user per month or a per room per month basis. The pricing can vary a lot based on the features. With a range of 2€ per room per month to 20€ per employee per month.
What to expect when implementing a Staff Communication & Task Management Tool?
A typical implementation of staff communication & task management tools can be done quite easily, as there are no mandatory integrations needed. However, this process can vary from hotel to hotel, depending on the extent of functionalities and training. Modern tools are set-up that no extensive training is required.